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Shipping & Returns

COVID-19 (last updated 1/6/2021 11:48 AM EST)

We are still manufacturing and shipping orders while maintaining recommended social distancing guidelines. Some orders may be delayed longer than usual, but updates are provided regularly should any delays arise. Below you will find up to date fulfillment schedules. We can't thank our loyal customers enough for supporting our small family business, please reach out to us if you have any questions and stay safe!

 

Lead Times

Bandanas/Masks

Usually ship in 5-10 business days, please allow additional time during the holiday season as we experience incoming delays from suppliers and outgoing delays with USPS.

If you need your items sooner than the listed dates, please reach out to our support email and we will do what we can to accommodate you :)

Leashes

Now shipping in 5-10 business days

Apparel/Merchandise

Apparel is made and shipped from a separate facility and arrives separately. These items will usually have a 1-2 week lead time for fulfillment.

 

 

Satisfaction Guarantee

We want all of our pawrents to be happy with their purchase. If for whatever reason you're not satisfied with our products or service just reach out and we will refund your order! You won't even have to send back the product(s).


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Most of our products ship in 1-2 business days, if we are experiencing delays there will be information posted on this page providing further details.